Shipping Policy
Last Updated: July 18, 2026
At Hydra, we strive to process and ship your orders as quickly as possible. Please read our shipping policy carefully to understand our delivery timeframes, tracking processes, and liability limitations. By placing an order with us, you agree to the following terms.
1. Order Processing Time
All orders are subject to a processing time of 1 to 3 business days before they are dispatched from our global fulfillment center. Processing time is completely separate from shipping time. Please note that we do not process or ship orders on weekends or major public holidays.
2. Estimated Shipping Times
Once your order has been processed and dispatched, the estimated delivery times are as follows, depending on your location:
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United States: 8-12 business days.
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Europe (e.g., France): 6-10 business days.
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Israel (Door to Door & Self-pickup): 8-15 business days.
Note: These are estimated delivery times provided by our shipping carriers. While we make every effort to ensure timely delivery, these timeframes are not absolute guarantees.
3. Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number(s). Please allow 48-72 hours for the tracking information to update in the carrier's system.
4. Force Majeure & Delays Outside Our Control (Liability Waiver)
Hydra shall not be held liable, nor will we issue refunds, for shipping delays or delivery failures caused by circumstances beyond our reasonable control. These "Force Majeure" events include, but are not limited to:
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Acts of God (natural disasters, severe weather conditions, earthquakes, hurricanes).
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War, acts of terrorism, civil unrest, or military actions.
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Global or regional pandemics, health emergencies, or related government lockdowns.
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Customs inspections, holds, or clearance delays.
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Postal strikes, labor disputes, or disruptions within the local or international courier networks. In the event of such circumstances, delivery times will be extended accordingly. A delay caused by a Force Majeure event does not entitle the customer to cancel the order or demand a refund.
5. Customs, Duties, and Import Taxes
Customers are solely responsible for any customs duties, import taxes, or fees levied by their destination country. Hydra has no control over these charges and cannot predict what they may be. If a package is returned to us or destroyed because the customer refused to pay the necessary customs fees, no refund will be issued.
6. Incorrect Shipping Addresses
It is the buyer's absolute responsibility to ensure that the shipping address entered at checkout is 100% correct and complete. If a package is delayed, lost, or returned to sender due to an incorrect, incomplete, or undeliverable address provided by the customer, Hydra will not be held responsible, and no refund will be issued. If the customer requests reshipment, they will be responsible for the additional shipping fees.
7. Lost or Stolen Packages
Once a tracking number indicates that a package has been "Delivered" to the provided address, Hydra's responsibility ends. We are not legally responsible for packages that are stolen from porches, mailboxes, or lobbies after delivery. If you suspect mail theft, please contact your local postal service or law enforcement agency to file a report.